The real estate industry slowly but surely continues it’s march towards a new, yet-to-be-defined future state – driven by technology, new players, new business models, and ever changing customer expectations. Against this backdrop the National Association of REALTORS® continues it’s quest to block the freight train of progress, this time lauding H.R. 111, the deceptively titled Community Choice in Real Estate Act which was introduced Thursday by Congressmen Paul Kanjorski (D-PA) and Ken Calvert (R-CA).
In a statement released today, Pat Vredevoogd Combs, the NAR Presidents, states:
- Realtors® provide extensive personal attention to consumers during the lengthy process of buying a home. It would be difficult for banks to provide that type of counsel because of conflicts with their other business objectives.
Wow, where to start? First, banks already offer advice on a vast array of services, and they do this well because of the brutal competition between them. Sure, it’s probable that some banks will do a shabby job of representing real estate customers – and these are the banks who won’t manage to make any money doing it. The phrase “extensive personal attention” is buzzword filler. The consumer will determine the standard, and whatever market player meets this standard will capture the business. This is the very definition of competition.
More importantly, the banks will jump in if and when it's profitable to do so - which means using synergies to pull cost out of the system and using this to compete with customers based on price (lower fees). Beware an industry group who seeks legislation to keep a class of competitors out of the market in the name of… drum roll…competition.
But perhaps I’m not being completely fair here. It’s hard to knock the NAR for backing their friends Kanjorski and Calvert – after all this legislation is unambiguously a threat to Realtors®. In corporate America “synergies” is a code word for “redundancies”. This isn’t corporate America we’re talking about here, but the concept remains the same.
The real problem, though, is that all of the arrows in the NAR’s quiver look kinda similar. Storm clouds on the economic horizon? Just send David Lereah out to tell everyone that everything looks rosy! . Sales are down? Proclaim that now is the perfect time to buy and sell a house! . New technology players offering new options? Use your leverage to muscle ‘em out.
Facing an evolving market with a brave face and a vision isn’t an easy thing, but 1.3 million Realtors® out there are waiting for some direction. Bad idea. Some regional associations are taking matters in their own hands, but there’s trouble on the horizon for the rest.